Twelve steps between first click and full recovery.
Medical travel goes wrong in the logistics, not the theatre. Refyn engineers every step — so you focus on the decision, not the detail.
Read about the procedures.
Start by exploring the procedure categories on Refyn. Each has a full overview page, inclusions, realistic timelines, and a clinical Q&A. Take your time — there's no pressure.
Start the quiz.
A short structured quiz captures the essentials: your case, budget, destination preferences and timing. Our matching engine uses this to identify the right clinics for you.
Get matched to three clinics.
In your dashboard you'll see three partner clinics hand-matched by our engine — their website, rating, reviews, pictures and surgeon profiles. You can proceed with some, decline others, or request two more matches.
Meet the clinics on Zoom.
Schedule initial consultations with any clinics you've chosen to proceed with. Upload any forms or photos the clinics need. The system coordinates the calendar and keeps every interaction on your dashboard.
Decide to go ahead.
Based on your consultations, pick the clinic that feels right. You're under no obligation — if none suit, we'll introduce more. Nothing is charged at this stage.
Decide on travel arrangements.
Choose your package tier: Basic (flight + hotel + transfers) or Premium (adds a recovery resort and upgraded stay). The Grand Total updates in real-time.
Finalise your package.
Confirm every detail of the medical quote, flights, hotel and transfers. Everything appears as one clean itinerary document.
Book the full journey.
One deposit locks the whole journey. Funds are held in a segregated client account and released to partners only when each leg confirms. We pay clinic, flights and hotels on your behalf.
Travel & settle in.
An in-country coordinator meets you at the airport, walks you through settling in at your hotel, and briefs you on the days ahead. One-tap WhatsApp SOS throughout your stay.
Your procedure.
Surgery day with dedicated in-country support — admission, anaesthesia check-in, recovery room. The coordinator checks in on you post-op and keeps your family updated.
Recovery and return home.
Structured daily healing guide, direct access to the clinic's 24/7 line, and flight home the moment you're medically cleared.
Aftercare check-ins and calls.
Scheduled Zoom reviews with your clinic at 7 days, 1 month, 3 months, 6 months and 12 months. Upload healing photos before each call. At the end, rate your experience.